Refund and Returns Policy

Welcome to Pectrum Solutions Inc. We aim to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied, we are here to help with our simple returns policy.

1. Returns

You can return the products you have purchased from our website within 15 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Non-Returnable Items

For health and safety reasons, we are unable to accept returns of certain items including beauty and personal care products, baby products, pet supplies, and opened items.

3. Refunds

Once we receive your returned item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. It may take up to 2 weeks for your bank or credit card company to process and post the refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service.

5. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us. Our customer service team will be more than happy to assist you.

Please note that this policy may be updated from time to time, and the latest version will always be available on our website.

By using our website or placing an order, you confirm that you have read, understood, and agreed to our Refund and Returns Policy in its entirety.

Last updated: May 14, 2023